City, University of London provides a cosmopolitan learning environment that is professional, friendly and inclusive. We treat fellow students, staff and visitors with respect and as equal and valued members of the City community.
When joining and participating in a City, University of London webinar, online meeting, chat or discussion forum you are participating in a welcoming, friendly and supportive community of international character, enriched by its diversity.
City’s Student Charter, codes of conduct and policies apply to all staff and students, both on University premises and in online environments. All users are expected to comply with the University policies on the use of IT and online services.
If you can, find a suitable physical space for studying (ideally a desk and comfortable chair) where you won’t be disturbed.
Keep to a schedule
Try to establish a schedule for studying and let people around you know when you are studying so they don’t disturb you. Also, try to keep to your class schedule. If you can, meet with some of your classmates online while you’re going through any material.
Rest and stay healthy
You can’t learn if you’re not well, and that includes your mental well-being. Don’t think I’ve got lots of time now, I should work around the clock.’ Instead, when you’re studying, break it up into short sessions, and if you’re revising, look back at materials you’ve revised the day after you’ve looked at them. Use the study strategies that will make the best use of your time so that you don’t overwork, and maybe change them if they don’t.
If you can, use practice tests to identify what you don’t know, or set them for other students. Use as many as you can and spread them out over the days.
Keep taking notes
When watching a video or reviewing slides make sure you take notes. Pause videos and use timestamps to take note of key points.
Check emails and notifications regularly
Log in to Moodle at least daily to check for new activities and messages. Ensure you subscribe to Moodle forums and check your City emails.
Communicate with lecturers and tutors
Ensure you check in with your lecturer if things are not clear. This could be via a Moodle discussion forum or by email. Also talk to them if you’ve got too much work to do at the same time (e.g. 4 tests in one day) and clarify how best to communicate with them if you’re not sure.
Stay connected with other students
Either within Moodle, Teams or via external groups (such as WhatsApp or Facebook), and form study groups to talk through the materials you are learning. Explaining how you approached a problem or why your answers are right or wrong is a very good way to learn. Too much social media and news can cause anxiety, so talk to those around you.
Practice reflective learning
When studying online it helps to develop a reflective approach by keeping a record of what, how and why you are learning. Keeping a regular log where you can record what you have learned and how you could improve. This can be done on an online notebook such as OneNote even as an audio or video journal.
Be patient, flexible and considerate
Disruption is tough on everyone; be considerate of your fellow learners and your lecturers as they deal with an evolving situation and be prepared to be flexible. Things may not work as expected first time. Keep in mind your lecturers and peers may be getting LOTS of emails, so identify yourself, use email etiquette, etc. They may also have challenging personal circumstances due to the disruption, so remember that kindness can go a long way.
If you come across tech issues…
Develop your initiative and resilience. For example, if your reading link is broken, maybe you can search for the journal article yourself by using the library search.
Let your lecturer and course officer know about any broken links on your module.
Log an incident on IT Self Service Portal to help us to investigate and fix any technical issues on the educational technologies that you are using.