Educational Technologies


What is Moodle?

Moodle is the online Virtual Learning Environment used at City University.

It enables staff to provide students with access to online course materials, resources, interactive activities, assessment and communication tools.

  Adobe Connect

What is Adobe Connect?

Adobe Connect is an online collaboration tool where users interact with audio, video and chat, and can share files and screen activities.

  City Blogs

What are City Blogs?

City Blogs is the blogging system for staff and students and is accessed via


What are Clickers/Electronic Voting Handsets?

Clickers provide a fun way to encourage active participation from your audience, gather feedback and easily gauge group-wide understanding.

Participants respond to questions posed during a PowerPoint presentation by pressing a button on their clicker. Responses are instantly displayed within the PowerPoint presentation.

  iTunes U

What is iTunes U?

iTunes U is City University London's public resource for Videos.

  Lecture Capture

What is Lecture Capture?

Lecture capture allows you to record teaching sessions and publish the recordings via Moodle. Lecture capture typically records the computer screen and your voice, with an optional small video recording of the front of the room.

  Podium Technology (Pods)

What is Podium Technology (Pods)?

The Podiums are the technology supplied at the front of lecture and seminar rooms.

The AV podium, or 'pod', is a purpose-built unit that houses various lecture room technology including a Windows PC, Sympodium (PC screen/interactive pen display), visualiser, cables for laptop connection, DVD/VHS player and audio cassette deck.


What is Turnitin?

Turnitin is most commonly used to assist in the detection of academic misconduct (such as plagiarism or collusion) in an assignment after it's been submitted. Turnitin can also be used formatively to help students learn about the importance of good academic practices and good referencing.

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Turnitin is an assignment management system used to assist in the detection of academic misconduct (such as plagiarism or collusion) by identifying if text in a submitted assignment matches text in any of the Turnitin databases. Turnitin compares the text of a submitted assignment against text from a wide range of electronic sources including journals, websites, and students’ assignments from many UK universities.

A Turnitin assignment in Moodle is represented with the Turnitin icon

Make sure you are using a supported browser and have configured your settings to work with Turnitin. Check out Turnitin's system requirements. We recommend that you avoid using Internet Explorer when accessing Turnitin and instead use an up-to-date version of Firefox. If you are a Mac user, please ensure that you using OS X 10.4.11 (Tiger) or above.

 Accepted file types

File Types and Size

Turnitin currently accepts the following file types for upload into an assignment:

  • Microsoft Word™ (DOC and DOCX)
  • Corel WordPerfect®
  • HTML
  • Adobe PostScript®
  • Plain text (TXT)
  • Rich Text Format (RTF)
  • Portable Document Format (PDF)
  • Microsoft PowerPoint (PPT, PPTX, and PPS) Turnitin converts the PowerPoint slide deck into a static PDF, leaving all text and images in their original format but leaving out features such as presenter notes, embedded video, and animations. Text with visual effects is not supported, and it is recommended that any visual effects such as shadows and 3-D be removed prior to submitting to Turnitin.
  • Hangul (HWP)
  • Microsoft Excel® (.xls and .xlsx). The version of the file that can be viewed in GradeMark will look the same as it would if the Excel file had been saved as a PDF and submitted to Turnitin. We highly recommend that students pay attention to the image preview provided in the single file submission to verify that the file is presented in an acceptable manner.  Users can adjust the way the file looks by editing the page setup and print area settings for the file prior to saving it and submitting it to Turnitin. 

Non-supported file types

  • Microsoft® Works (.wps) file types.
  • Apple Pages file types.

  • Spreadsheets created outside of Microsoft Excel (i.e. .ods).
  • GDOC files (.gdoc) which are just links to online Google Document files, but don't actually contain text or the document's content. Google Drive must be used to upload Google Docs.
  • Microsoft Word 2007 macros-enabled (.docm) files.
  • Zip files.

Depending on the settings applied in your Turnitin assignment, you might also be able to submit alternative file types.

The file size may not exceed 40MB and less than 400 words in length. Files of larger size may be reduced in size by removal of non-text content or the Lecturer/Course Officer may be contacted to request multiple assignments to submit the document in sections.

Note: File must not contain spaces in between every letter (l i k e  t h i s).

Note: Text only files may not exceed 2 MB.

Note: A file must contain more than 25 words to be uploaded.

Note: PDF documents must contain text to be submitted.

Note: Users whose files are saved in a file type that is not accepted by Turnitin will need to use a word processing program to save the file as one of the accepted types. Rich Text Format and Plain Text file types are nearly universally available in word processing software. Neither file type will support images or non-text data within the file. Plain text format does not support any formatting, and rich text format supports only limited formatting options.

Tip: When converting a file to a new file format, users should rename their file with a name other than that of the original file. This is suggested to prevent permanent loss of the original formatting or image content of a file due to it being overwritten.

 File names

Punctuation in file names can generate errors when submitted to Turnitin. When naming your Turnitin assignment files, avoid using any punctuation except underscore '_'.

 Turnitin and Nova fonts

Users using Windows 10 and/or Microsoft Office 2016 may experience issues submitting work to Turnitin, if using one of the new fonts such as Arial Nova. A work-around to this would be to change the font to a type commonly used in previous versions of Word (such as Arial) before submission to Turnitin.

 Turnitin User Agreement

Before you submit an assignment to Turnitin for the new academic year, you may see a notification about accepting the Turnitin User Agreement.  You will need to accept the Turnitin User Agreement itself in order to submit your assignment. We recommend that you submit a practice Turnitin assignment in advance of your assignment deadline to read and accept the User Agreement. To submit a practice Turnitin assignment: Go to the Learning with Moodle (2017/18) module on your My Moodle page. Open the Assessment and Feedback section. Click on the Practice Turnitin Submission [opens in new window] link and click Enrol me. You will get access to the Practice Turnitin Assignment 2 where you can upload a test file and read and accept the Turnitin user agreement.  Ensure that the test file has at least 25 words and does not contain text that you plan on using later as part of your coursework.

 Turnitin maintenance

All Turnitin services may be unavailable for use during scheduled maintenance times. Times for these scheduled maintenance windows are the first and third Saturdays of each month. Check the My Moodle page for information about upcoming Turnitin maintenance. During the maintenance period you may be unable to upload your Turnitin assignment.

 M14:11 Error

The M14:11 Error is appearing when assignments are not correctly processed by Turnitin.

Prior to assignment deadline: If you click to review your assignment on Turnitin and are unable to open it and get an M14:11 error, resubmit the assignment again prior to the deadline. If you submitted your assignment as a Word doc, save it as a PDF to resubmit.

After assignment deadline or no option to resubmit: Contact your Course Officer to inform them of the error message and to get advice on how to resubmit. Log a call on ServiceNow and our Educational Technology Team can investigate the issue.

 Turnitin on a Mac using Safari

There is a known technical issue accessing Turnitin assignments and feedback when using Safari web browser on a Mac.When accessing feedback users receive a message indicating that they are not logged in and to visit the Turnitin website (see image below). Please ignore this message and do not attempt to login via the Turnitin homepage as directed. 

Turnitin Error

To resolve this issue please ensure that you access Moodle and Turnitin via Google Chrome or Firefox on an iMac or Mac Book.

 Loading data from Turnitin error message

If the page hangs with the message Loading data from Turnitin, try refreshing your browser. If this does not work try using Firefox while Information Services investigate this issue. If you are a Mac user, please ensure that you using OS X 10.4.11 (Tiger) or above.

 Turnitin for iPad app

It is not possible to use to use the Turnitin for iPad app to submit your assignments as student access Turnitin through Moodle and not directly from the website.

Submitting a Turnitin Assignment

 Removing a Turnitin Assignment

 How do I access feedback/grade received on an assignment?

Submitting a Turnitin Assignment

  1. Click on the link to the Turnitin assignment on your module homepage.
    1. This opens up the assignment. Ensure you read the Summary which will contain assignment instructions. The Start Date is when the assignment opens, the Due Date is the deadline for your assignment. The Post Date is the date on which your feedback and grades will be released in Turnitin and be available from the Grades link in Moodle.
      Some assignments may have a marking rubric attached to provide feedback that highlights your strengths and areas for development against the assignment criteria. You can view this rubric by clicking on the icon under Marks Available.

      If this is your first time submitting a Turnitin assignment or the first time you have submitted since 25 July 2017 you will be prompted to read and accept the latest TurnitinUK User Agreement. Please note that you will not be able to accept this agreement on some mobile browsers or using Safari. If you have problems accepting the statement try using a different browser for your first Turnitin submission.

      Click on the link Please click here to read and accept the Agreement.

      The TurnitinUK User Agreement will open up in a new window, unless your browser has pop-up blocking turned on.

      To view the blocked pop-up page follow the steps below:


      When the pop-up window is blocked you will be able to see a message as shown below

      To view the agreement page click on options and then allow popups for


      Chrome will display a message in the address bar to indicate that it has blocked a pop-up page.

      To view the agreement page click onand select the option to always allow pop-ups from

       Internet Explorer

      Internet Explorer will display a message on the bottom of the page to indicate that a pop-up page has been blocked

      Click on Allow once if you wish to only see the current blocked page.

      We recommend you to select the option to Always allow from Options for this site menu.

      If your pop-ups are blocked initially and you then unblock them you will need to click on the link entitled Please click here to read and accept the Agreement… again

      Read and click I agree to the TurnitinUK User Agreement. If you do not click I agree you will not be able to submit your assignment.

      You will see a confirmation box confirming that you have accepted the user agreement. Click outside of the box to continue submitting your assignment. Click on the Submit Paper icon. If you are prompted again to accept the User agreement, return to the module homepage and select the link to the Turnitin assignment. Click the Submit Paper icon and you can submit your assignment.

  2. Click on the Submit Paper icon.
  3. A new window will appear on top of your Moodle page. In Submission Title enter the title for the piece of work you are submitting. If you do not add a title you will not be able to submit your assignment.

  4. To submit your assignment you can simply drag and drop your assignment file(s) from your computer desktop or file manager. 

    Note that Turnitin submissions have a maximum size of 40MB for new assignments though a lower limit may have been set by your lecturer.

     Drag and drop method
    1. Open windows explorer to navigate to your files (right mouse click on Start and select Explore).

    2. Navigate to the drive on which the file is saved.

    3. Resize the explorer window, so that the browser and the Moodle module are visible.

    4. Click and hold on the relevant file that you want to upload to the Turnitin assignment and drag it into the File to Submit box.  

    5. Drop your file onto into the box by releasing the click. This may take a few moments so please be patient.

    6. The file will appear in the box when it has been uploaded.

    Alternatively, you can use the manual method by clicking on the Add icon on the top left of the upload tool

     Manual method
    1. Once you have clicked on the Add icon a File Upload window will open.

    2. Browse to the drive on your computer where your file is saved. Select the file that you want to upload.

    3. Click on Open.

    4. You will be brought back to your assignment submission area and the file will appear in the box.
    5. Click Upload this file.

    6. Your assignment submission area will display your uploaded file.
      Submitting multiple files - If you are required to submit more that one file as part of your assignment repeat these steps for each of the files that you are required to upload. Please refer to your module leader and the assignment instructions for information on the number of files that you are required to submit and the file size.

  5. Check the box alongside the submission statement: By checking this box, I confirm that this submission is my own work and I accept all responsibility for any copyright infringement that may occur as a result of this submission.
  6. Click Add Submission.
  7. A message Uploading your submission to Turnitin will appear. This will close after a few seconds and you will be presented with a digital receipt on successful submission.
  8. Click Close on the receipt and you will have access to Digital Receipt, Submission Title, Turnitin Paper ID and Submitted time. If you want to check your assignment submission click on the download submission icon
  9. You will also receive a notification within your University email inbox stating that the submission has been submitted. Your full digital receipt can be viewed and printed from the Turnitin Submission Inbox.

  10. If you are required to submit more than one file click on Part 2 to submit the second part of your assignment.

  11. Then follow steps 1-8 above for each part of your assignment.
  12. Use the Module Menu to navigate back to your module.

Removing a Turnitin Assignment

If you have uploaded the wrong file in error you may be able to remove it and upload a new assignment file prior to the assignment deadline. This is dependent on how the assignment submission has been set up. If you are unable to see a link called Submit Paper you will not be able to resubmit your assignment and should contact your course officer.

  1. Click Submit Paper on the relevant part of your Turnitin assignment.
  2. Add a Submission Title.
  3. Upload your assignment.
  4. Check the assignment submission statement.
  5. Click Resubmission.
  6. Once the receipt is generated close the submission window and your new file will have replaced your original assignment submission.
  7. NB: if you are replacing a file for a submission that has two parts (files) ensure you are in the right tab for your resubmission.

  How do I access feedback/grade received on a Turnitin assignment?

Click on the link to Grades from the Quick Links area at the top of the module:

If your module does not have a Dashboard click on the  Module Menu in the top navigation bar. Click on the link to Grades within the Module Menu. This will take you to your individual Grades & feedback report.

The Grades & feedback report will list your individual grades as well as the overall grade for the module you are accessing . Your grade is displayed in the Grade column and your feedback will be displayed in the Feedback column.

  • The Grades & feedback report screen shows you both the grades and the feedback for each of your assignments.
  • Click on the link to your assignment title in the Feedback column. You may be invited to take a tour of Turnitin Feedback Studio. Click through the screens and click Get started to view your feedback.

  • Your grade will be displayed in the first column. The name of your assignment will be displayed in red, i.e. Essay.  Click the name of the assignment to view your feedback in Turnitin.
  • You may see feedback in the form of blue comments throughout your work - hover over the comments to read the full comment. Alternatively, in the panel on the right, there may be an overall feedback section about your work in a text or audio format. You may also see a link to View Rubric if a marking rubric has been used for feedback.

  • Click the download icon and choose to download the Current view which will include all your feedback at the end of the assignment file.

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