Further Guidance and Support

  Support Contacts

Contact the Service Desk for:

• 'How to' Queries
• Reporting Problems
• Technical & Pedagogical Guidance
• Training Requests
• Meet with an Educational Technologist

Service Desk Details:

020 7040 8181
Northampton Square, E101

  Training and Staff Development

The university's educational technology team offers a broad range of bespoke activities, for example a short 1-2-1 meeting, small group hands-on training or half-day departmental workshop.

Please submit all general enquiries & specific requests through the Service Desk.

Service Desk Details:

020 7040 8181
Northampton Square, E101


For emergency problems including issues with high stakes assessment, please phone the IT Service Desk on 020 7040 8181.

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Using Student Response Systems

Using student response systems like TurningPoint clickers or Poll Everywhere have proven impact in engagement, participation and achievement. See below how to borrow, use and integrate student response systems into your lectures.

 Why use Student Response Systems

There is a long history of use of Student Response Systems in Higher Education. Research highlights its positive impact on attendance, engagement, communication, participation, discussion and feedback. There is also potential for its use to promote active learning, peer work, remediation and differentiation, issues in large group teaching.

Have a look at the videos for some examples of SRS in practice.

However, just like any technology or activity, SRS requires planning, learning how to use it confidently, and a planned integration of their use in teaching. The challenges are related to writing interesting questions that cover the spectrum of the educational taxonomy, how to use it with collaborative learning and flipped learning.
Have a look at the guidance below to explore step-by-step instructions on how to use clickers and Poll Everywhere and also too see some examples of good practice. Check out our Student Response System Resource Guide for some inspiration on how to write questions and use clickers or Poll Everywhere with our students.

Turning Point Clickers

Clickers provide a fun way to encourage active participation from your audience, gather feedback and easily gauge group-wide understanding. Students respond to questions posed during a PowerPoint presentation by pressing a button on their clicker.

The Turning Point software allows you to create polls and quizzes within a PowerPoint presentation and deliver the session on any of the Pod PC's in teaching rooms. Students answer a variety of questions using clicker handsets and their responses are then detected by a wireless receiver which is connected to the presenter's computer. Responses are instantly compiled by the computer and displayed within the PowerPoint presentation.

Click here to view Turning Point Clickers guidance.

Poll Everywhere

Engage with your class in real time anywhere with no additional kit required. Students vote using a web browser on their own device (laptop, tablet or smartphone) which can connect to wifi or by sending SMS messages.

Poll Everywhere is an application that is simple to set up and use and allows for student participation via mobile devices. You create polls and quizzes and students answer multiple choice or open questions via a fast mobile-friendly web page, sending text messages or using Twitter. The poll or quiz is updated in real time with their answers. Advanced uses include marking answers as correct, registering students to track achievement and using questions with clickable images.

Click here to view Poll Everywhere guidance.


This site is produced by the Educational Technology Community (ETC). If you have any related suggestions or queries please contact ldc@city.ac.uk.

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